Austin, Texas

Parent Guidance Center has become the parent advocacy leader in Texas – analyzing what’s wrong with the child welfare system, bringing the parent voice to the table, recommending changes to policies and procedures, determining where money should be spent, and opposing negative parent legislation while supporting better legislation for families.  We attend meetings, participate on committees, participate in round table discussions, train and consult with attorneys, and keep the parent voice in the forefront of high-level strategic discussions about CPS reform.



Authored By: Family Helpline for Strong Families and Safe Children

Important Information

What is the Family Helpline for Strong Families and Safe Children?

The Family Helpline for Strong Families & Safe Children answers questions from parents and caregivers about  CPS issues.

The Helpline is a project of the Texas Legal Services Center and is sponsored by the Children’s Commission of the Texas Supreme Court, The Children’s Justice Act, and the Texas Access to Justice Foundation.

How can I contact the Family Helpline?

Call the Family Helpline at (844) 888-6565 with  your CPS-related questions. 

The helpline is open, Monday through Friday 9:00 AM to 6:00 PM

Spanish speaking services are also available.

What kind of questions can the helpline assist me with?

Here’s a sample of commonly asked questions.
  • What is involved in a CPS investigation?
  • What are Family Based Services?
  • What is Kinship Care?
  • Will I need a lawyer?

Will I speak with a lawyer?

The Family Helpline is answered by lawyers with CPS experience.

Callers will receive legal information and education, but not legal advice or legal representation.

Questions about the CPS process will be explained to callers in everyday language.

Make sure to ask about referrals to local resources that benefit children, families, and the community at large.


For other resources including a written Parent Resource Guide, please see the links and resources menus under the INFORMATION menu above.